Star Glazing™

10-Year Glass Guarantee

At Star Glazing™ , we take pride in the quality of our double-glazed glass units. This guarantee is our promise to you, ensuring peace of mind with every installation.

1. Coverage

This guarantee applies to all double-glazed glass units (Units) supplied and installed by Star Glazing Improvements Ltd.

2. Our Commitment

We guarantee to replace any defective Unit, including installation, at no cost to you—provided that the issue is reported to us in writing within 10 years of the installation date.

3. What’s Covered?

This guarantee applies only to the glass within the Unit. It does not cover additional hardware such as handles, locks, or fixings.

4. Exceptions

This guarantee does not cover defects or damage caused by:

• Natural disasters

• Theft

• Vandalism or criminal activity

• Thermal stress

• Accidental damage

• Normal wear and tear

• Misuse or lack of maintenance in accordance with our recommendations

• Minor cosmetic imperfections (e.g., fading of colour)

• Cracks in the glass unless reported within 4 weeks of installation

5. Replacements & Installation

• All replacement work will be carried out by our nominated professionals.

• You must provide reasonable access at a suitable time for us to complete the replacement.

6. Matching Replacements

• We will do our best to match any replacement glass as closely as possible.

• In cases where an exact match is not available (e.g., discontinued styles), we reserve the right to provide the closest alternative available.

7. Minor Imperfections

• Some minor imperfections may naturally occur in glass.

• If a dispute arises, we will follow the Glass and Glazing Federation’s standards for blemish acceptability.

8. Transferability

This guarantee is personal to you and cannot be transferred to another person.

9. Your Legal Rights

This guarantee is in addition to your statutory rights and does not affect your legal protections regarding faulty or misdescribed products.

10. Making a Claim

If you need to make a claim, please contact us, and we will be happy to assist you.